According to WikiJob, interpersonal skills – strongly linked to emotional intelligence – are essential to understanding what motivates your employees and how they tap into their knowledge to produce optimal results. As a leader, understanding your employees’ motives, strengths, and knowledge – and encouraging your team members to do the same – will increase your ability to guide high performing teams.
However, organizations are falling short on developing the interpersonal skills necessary for effective leadership and workplace collaboration. Though 75% of employees rate teamwork and collaboration as “very important,” teamwork is often unproductive and ridden with inefficiency – yet the teamwork itself is rarely the issue. The lack of people skills is often at the root of misunderstandings, inefficiency, and conflict, resulting in poor performance and less than average profitability.
The Engineering Competency Model (ECM) lists interpersonal skills to include sensitivity and empathy, demonstrating insight into behavior, maintaining open relationships, and showing cultural awareness. Furthermore, the first tier of the ECM – titled Personal Effectiveness Competencies – could be considered a “functional set” of people skills. These Personal Effectiveness Competencies include interpersonal skills, integrity, professionalism, initiative, flexibility, dependability, and lifelong learning.
All jobs require some level of collaboration and communication, so promoting and developing these competencies throughout your organization is vital to high-performing successful teams. Moreover, strengthening people skill competencies builds the foundation upon which leaders can cultivate a productive and profitable organization.
People skills present themselves in every area of our lives, every day of our lives, so honing these skills has positive consequences broader than simply career success. Dynamics and priorities are shifting in the multi-generational, technologically-based workforce – especially as technology automates an increasing number work tasks. As issues become more complex and require increasingly complicated solutions, collaboration and higher levels of people skill competencies are vital to long-term success.
To effectively and sustainably develop their employees’ people skills, companies must integrate these Personal Effectiveness Competencies into their organizational culture. Creating a success focused culture in which these values are prioritized, practiced, and constantly reiterated by the organization’s leadership builds respect, trust, transparency, and higher levels of effective collaboration.
As many leaders know, external trainings often yield temporary results, resulting in a small, or worse, negative return on their investment. So, where can an organization find a training that integrates itself into your organization’s daily operations, builds essential people skill competencies, lays the foundation to build a success focused culture, and results in a significant return on their training investment?
With ELI’s Performance Certification System (PCS), of course! Based upon the ECM framework, ELI’s PCS utilizes affordable, easily accessible online trainings, developing the Personal Effectiveness Competencies foundational to high performance organizations. In combination with the recently released Team Leader Guide, team leaders leverage the PCS trainings with their group to build the people skill competencies that unleash high-performance!